Returns

Returns

 

Our boutiques located in Noosa and Melbourne only offer returns on items deemed faulty within 14 days of purchase. If an item is deemed faulty we will happily refund the garment.  Otherwise we only offer a credit note for a change of mind in our bricks and mortar stores.  For online purchases we do offer a refund for change of mind.

Our online store offers refunds on all full priced purchases up to 14 days after receipt of goods. Items must be returned new, unused and with all Who Invited Her garment tags attached. Returned garments which are damaged, soiled or altered will not be accepted and will be sent back.

Who Invited Her can not process refunds or exchanges in store for purchases made online. To return an item , simply follow these steps:

Call or email the online team at shop@whoinvitedher.com for a Return Authorisation number (RA number). Write your RA number on a piece of paper and place inside post pack with your returned item. We recommend you send returns via registered post or express post as Who Invited Her does not take responsibility for loss of items being

returned. Post the return form along with the item(s) to:

Who Invited Her Online Returns

94 Gertrude Street

Fitzroy, VIC 3065

Australia

Once items have been received by our office, please allow 3 business days for the return to be processed and 3 business days for refunds to be credited to your account.

Sales and Discounted Items

Please choose carefully, as we do not offer refunds or exchanges on any discounted products, including sale products or products discounted through marketing and promotions.  Subject to obligations under consumer law, sale items can not be returned for a refund or store credit. All sales are final.

Exchange

In order to offer our customers the most efficient service we do not offer exchanges. We ask that you please place a second order for your preferred item. Then follow our return policy above and once we receive your return we will credit your account.

Faulty Items

Faulty or incorrect items will be refunded and WIH will pay the postage costs for replacement items. Goods are classified as faulty if they are received damaged. Please note items damaged as a result of normal wear and tear are not considered faulty. WIH reserves the right to inspect returned items and deny refund if the garments are in saleable condition. To avoid damage to garments, please remove jewellery before trying on garments and leave all tags and accessories attached until you are happy with your purchase. If you have any further questions please do not hesitate to contact us at

shop@whoinvitedher or phone 03  94869010 Monday to Friday 11am – 6 pm.

GST / Taxes

A charge of 10% GST is included in the retail price shown.

Currency

All prices are shown in Australian dollars.

Lost or Damaged Goods

If goods are lost or damaged during delivery, please contact us at shop@whoinvitedher.com within 7 working days of placing your order so that we can investigate the surrounding circumstances.

Disclaimer

By accessing and using the WIH website, you are consenting to the terms and conditions of this site and the collection of information. WIH aims to keep the information on the WIH website up to date however it may contain errors and inaccuracies and may not be current at time of viewing.

WIH does not provide warranties of any kind on any of its products or on any information provided on the WIH website.